Member Registration
You can register as a member from "Account."
*You can purchase products without registering as a member.
*Before registering as a member, please be sure to read the "Terms of Service" and the "Privacy Policy", and register after agreeing to them.
*Please note that your registered ID cannot be changed.
*If you have spam filtering enabled, please set your email to receive emails from the @amadana.com domain. (If you do not do this, you may not be able to receive communications from the amadana online store.)
Confirming/Changing Registration Information
Members can confirm and change their email address, address, etc. from their profile page.
*Due to the website renewal (system overhaul and security enhancement) implemented on May 14, 2026, the login IDs and passwords from the previous site have been reset.
We apologize for the inconvenience, but customers who registered as members on the previous site are requested to re-register to use the service.
Please note that product prices, designs, specifications, etc. are subject to change without prior notice.
Shipping Fees
Honshu, Shikoku: 550 yen
Hokkaido: 1100 yen
Okinawa: 2200 yen
*Prices include tax
*Shipping to remote islands is not available
*Free shipping on orders totaling 5,500 yen (tax included).
Shipping Carrier
Sagawa Express Co., Ltd.
*Some items with included shipping fees will be delivered via standard mail. Please note that if you purchase items that normally require courier delivery together with these items, they will generally be delivered separately via standard mail.
*Shipping will be suspended during summer and winter holidays.
Delivery Date and Time
Delivery will take approximately 4 to 8 days after your order is placed, depending on your region.
*We do not accept requests for specific delivery dates and times.
*Delivery may take slightly longer due to traffic conditions, weather, or regional factors. Thank you for your understanding.
Order Tracking
To track your order, please have your "Tracking Number" ready. This number will be provided in the "Shipping Confirmation Email" sent after your order has been dispatched.
We do not ship internationally.
The following payment methods are available:
Credit Cards
■Available cards (one-time payment)
VISA・MasterCard・JCB・AMERICAN EXPRESS・Diners
■Smartphone Payments
PayPay：https://paypay.ne.jp/
LINE Pay：https://pay.line.me/portal/jp/main
Rakuten Pay：https://pay.rakuten.co.jp/
Merpay：https://www.merpay.com/
Please refer to each website for details.
■d払い
https://service.smt.docomo.ne.jp/keitai_payment/
■Paidy (Postpaid)
https://paidy.com/landing/
Customers who require a receipt, please submit a request via the inquiry form below.
Inquiry Form
*Please note that it may take some time to process requests that include Saturdays, Sundays, or public holidays. Thank you for your understanding.
Gift WrappingPlease see here for details on our gift wrapping service.
About Cancellations and Order Changes
For cancellations after placing an order, please contact us by email.
About Returns and Exchanges
If the delivered product is defective or if you receive a product different from your order, we will handle it with a return or exchange.
Return and Exchange Procedure
If you wish to return a product after arrival, please contact us via the inquiry form within 7 days and return the product to the ≪Return Address≫. Please note that returns cannot be accepted in the following cases:
- 1. : Products that have been opened or used (excluding cases where a defect is discovered after use)
- 2. : Products that have been damaged or scratched while in your possession
- 3. : Due to customer convenience (e.g., size does not fit, image is different from expectation)
- 4. : Sale or outlet items
The replacement product will be shipped once we receive the returned product and the replacement is ready.
*This is only possible if the item you wish to exchange is in stock.
If an exchange is not possible due to stock issues, we will issue a refund. Thank you for your understanding.
Refunds
For returns due to reasons attributable to us or the delivery company, such as damage upon arrival, we will refund the product price, shipping fees, and cash-on-delivery charges.
- If you paid by credit card, we will adjust the credit card settlement amount.
*If your order qualified for free shipping due to a purchase of ¥5,500 (tax included) or more, and the return of an item causes the total to fall below the free shipping threshold, the shipping fee will be deducted from the refund amount.
Returns and Contact Information
Please use the inquiry form below.
Inquiry Form
*Please allow extra time for responses if your inquiry falls on a Saturday, Sunday, or public holiday. Thank you for your understanding.
Other
If you have any questions or concerns regarding returns, exchanges, or refunds, please contact us via the inquiry form.
amadana Online Store has established terms of use. Please read and agree to the "Terms of Service" before using the store.
Regarding your personal information, we handle it carefully based on our "Privacy Policy."
Furthermore, for security reasons, pages that require input use SSL. All your information, such as credit card details and address, is encrypted, and communication content is protected, so please use with peace of mind.
The amadana online store website utilizes advanced web technologies in some parts of its design, which may result in unintended display or unavailability of some services on certain web browsers or other environments that are not compatible with these technologies. Also, the colors displayed may differ from the original.
The current amadana online store has been confirmed to operate in the following environments:
＜Mac OS＞
- Safari (latest version)
- Firefox (latest version)
- Chrome (latest version)
＜Windows＞
- EDGE (latest version)
- Chrome (latest version)
- Firefox (latest version)
＜Smartphones / Tablets＞
- iOS (latest version)
- Android (latest version)
Technologies Used
Some display elements utilize JavaScript. JavaScript must be enabled.
Some display elements utilize cookie information. Cookies must be enabled.
Here are some frequently asked questions regarding your use of the amadana online store. Please refer to these before contacting us.
Can I add items to my order? Can I combine multiple orders into one?
We do not accept changes to order contents or additions after an order has been completed.
We also do not accept combined shipping for multiple orders.
We apologize for any inconvenience, but please carefully check your order details before submitting your purchase.
Can I reserve or hold items?
We do not offer notifications for incoming stock, special orders, or holds.
I haven't received my order confirmation email.
Order confirmation emails are sent automatically. Please check your settings, as you may have domain-specific restrictions enabled, or there might be an error in your registered email address.
I want to change the shipping address or delivery date/time.
We do not accept changes to the shipping address or delivery date/time after an order has been completed.
We apologize for the inconvenience, but the shipping company's tracking number will be included in the shipping confirmation email. Please contact the shipping company directly to change your delivery details.
The item was returned due to prolonged absence.
If we do not hear from you after a delivery attempt and a notice is left, the package will typically return to our distribution center in about one week.
Once returned, your order will be canceled, so please contact the delivery office as soon as possible. If no notice was left, please contact our customer support.
Can I return or exchange items?
Please refer to the instructions above regarding returns and exchanges.
As a general rule, we do not accept cancellations or changes to orders due to customer convenience, so please check carefully before purchasing.
Do you ship internationally?
We only ship within Japan.
Can I place an order by phone?
We cannot accept orders by phone. Please place your order through this website.
