Privacy policy

amadana Inc. (hereinafter referred to as "the Company") will collect information that can identify customers, such as their name, address, phone number, and email address (hereinafter referred to as "Personal Information"), only with the customer's consent.


1) Regarding the Collection of Personal Information

The Company will collect the following Personal Information with the customer's consent:


■ Personal Information Collected
Name
Address
Phone number
Email address
Information about the customer, such as age, gender, and occupation
Information regarding the Company's products currently owned by the customer
Customer opinions and feedback regarding the Company and its services


2) Regarding the Use of Personal Information

Personal Information collected from customers will be used solely for the following purposes:


Shipping purchased products and providing after-sales service related to products.
Providing information about the Company's products, services, events, and campaigns via email, phone, or printed materials.
Conducting surveys for product development or service improvement.
Responding to customer inquiries and feedback regarding the Company and its services.


3) Regarding the Disclosure of Personal Information

The Company will manage the Personal Information collected from customers appropriately and will not disclose or provide it to third parties, except in the following cases:


When the individual concerned has given consent (including third-party provision to foreign businesses).
When providing publicly available information about corporate or organizational officers and shareholders, and when prior notice or public announcement of third-party provision has been made to the individual concerned.
When Personal Information is provided due to business succession resulting from a merger or other reasons, and the Personal Information is handled within the scope of the purpose of use prior to succession.
When collected Personal Information is processed into a format that does not identify individuals, and is used to create statistical data or for marketing purposes.
When requested by laws, ordinances, or other relevant authorities.
When entrusting to a contractor who complies with the Company's "Personal Information Handling Policy" within the scope necessary for the execution of the purposes stated in the preceding paragraph (2) "Regarding the Use of Personal Information."
In other cases where disclosure to third parties is permitted by law.


4) Disclosure, Correction, and Deletion of Personal Information

If you wish to disclose, correct, or delete the Personal Information you have provided to the Company, we will respond within a reasonable range after verifying your identity.
* The Company has a system in place that allows customers who have registered with us to view and modify their personal information on our website.


5) About the Use of Cookies

This website uses "cookies" to provide customers with better services. A "cookie" is a small file stored on the user's computer by a web server, and it is an identifier that identifies the computer.
A "cookie" itself cannot read information other than its content from the user's computer, and it does not contain information that identifies the individual customer.
Customers can refuse to accept "cookies" by adjusting their browser settings, but doing so may result in some parts of the site not functioning properly.


6) Use of Statistical Data

When the Company creates or provides anonymized processed information to third parties by processing acquired Personal Information, it will be carried out in accordance with appropriate procedures in compliance with laws and regulations concerning the protection of Personal Information. Furthermore, appropriate safety management measures and supervision will be implemented for the creation and handling of anonymized processed information.


7) Contact for Inquiries/Complaints Regarding Personal Information

For inquiries regarding the handling of Personal Information, requests for disclosure, etc., please contact the following department:


■ Contact for Inquiries/Complaints Regarding Personal Information
amadana Inc. Customer Support Center
Tel: 03-6861-8651 Mail: store@amadana.com


Regarding disclosure fees, the Company will bear the necessary actual costs. However, depending on the case, service users may be charged an appropriate fee. Please note that communication costs for sending documents to the Company will be borne by the service user, and communication costs for sending documents from the Company will be borne by the Company.


8) About This Policy

This "Handling of Personal Information" (Privacy Policy) was updated on October 31, 2017. We will strive to enhance our "Handling of Personal Information" (Privacy Policy) through periodic revisions.